FAQ

Should you not find the answer to your query in the below questions please contact us at support@wildandsnug.com. We aim to answer your questions in the same working day.

 

Will the cover fit my crate?

Please use the size guide to determine if you need a small, medium or large cover. The covers are designed to fit the majority of crate manufacturers. Should the crate be sized slighter bigger than the cover, then this be a tighter fit with the cover sitting above the floor. If your cover is bigger than the crate you can tuck the material underneath and secure with the attachment hooks for your desired fit.

How do I fit the crate cover onto my crate?

We recommend unzipping the corner of the cover before putting over the crate. Once the doors are in the correct position, fasten all zips. Now the cover is on, carefully place your crate onto its side to attach the elastic hooks to the bottom of your crate for your desired fit.

How do I clip on the attachment hooks?

To secure the attachment hooks, clip to the metal railings on the bottom of the crate. Use the elastic hooks to attach to the nearest railing or stretch to the second or side railing dependent on the fit you wish to achieve. You can even wrap the elastic around one of the railing to shorten the elastic!

Is it waterproof?

Whilst our crate covers are not waterproof, they are water resistant and made from an easy to clean fabric which repels stains & odours. It is not suitable for outdoor use.

How do I return an item?

Please see our returns page for full instructions

When will I receive my product?

Our products are dispatched within 24 hours and should arrive between 1-3 working days after dispatch, to UK destinations. For full details please see our shipping page.

Do the covers fit on Ellie bo crates

Yes they are a great fit on Ellie bo crates, they also tested and fit on Pets at Home, AVC and Argo crates.

Do you have extra small and extra larger covers?

We are looking to expand our product offering and hope to bring you new sizes very soon

Should you not find the answer to your query in the below questions please contact us at support@wildandsnug.com. We aim to answer your questions in the same working day.